Privacy Policy
Pipe Works Plumbing Services Inc, doing business as Water Heater Warrior ("Water Heater Warrior," "we," "us" or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit https://go.waterheaterwarrior.com (the "Site"), contact us by phone or chat, or use our services, how we use it, and the choices you have.
1. Information We Collect
Information you give us
- Contact details such as your name, phone number, email address and service address when you call us, use the chat feature on this Site, or schedule service.
- Service details such as the type of water heater you have, the problem you are experiencing, photos you choose to send, and your service history with us.
- Payment information processed through a third-party payment processor. We do not store full card numbers.
Information collected automatically
- Device and browser type, IP address, pages viewed, referring URL, and general location derived from your IP address.
- Cookies and similar technologies used by our website host, analytics tools and the chat widget to operate the Site and understand how it is used.
2. How We Use Information
- To respond to your inquiries and provide, schedule and complete water heater services.
- To send appointment confirmations, technician arrival updates, estimates, invoices and receipts.
- To follow up after service, request feedback, and provide maintenance reminders.
- To operate, secure and improve the Site.
- To comply with legal obligations and enforce our Terms of Service.
3. SMS and Text Messaging
When you provide your mobile number through the chat feature on this Site, by calling or texting us, or by otherwise asking us to contact you, you consent to receive text messages from Water Heater Warrior related to your service request. Consent is not a condition of purchase.
No third-party sharing. Mobile phone numbers and text messaging originator opt-in data and consent will not be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes. We share this information only with the service providers who help us send and receive messages, and only for that purpose.
Your choices. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for assistance. You can also contact us at (772) 888-1468 or waterheaterwarrior@gmail.com.
4. How We Share Information
We do not sell your personal information. We share it only as follows:
| Recipient | Purpose |
|---|---|
| Service providers | Customer communication and chat platform, scheduling and invoicing software, payment processors, website hosting and analytics. These providers may use your information only to perform services for us. |
| Manufacturers and suppliers | Only as needed to register equipment warranties or order parts for your job. |
| Legal and safety | When required by law, subpoena or court order, or to protect the rights, property or safety of Water Heater Warrior, our customers or others. |
| Business transfers | In connection with a merger, sale or transfer of all or part of our business, subject to this Policy. |
The restriction on sharing mobile numbers and SMS consent described in Section 3 applies regardless of any other provision in this section.
5. Cookies and Analytics
The Site may use cookies and similar technologies for essential functionality, analytics and the chat widget. You can control cookies through your browser settings. Disabling cookies may affect the chat feature.
6. Data Retention
We keep customer and service records for as long as needed to provide services, honor warranties, meet legal and tax obligations, and resolve disputes. SMS opt-out requests are retained so that we do not message you again.
7. Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights and Choices
- Access and correction. You may request a copy of the personal information we hold about you or ask us to correct it.
- Deletion. You may ask us to delete your personal information, subject to legal retention requirements.
- Marketing. You may opt out of text messages by replying STOP and out of emails by using the unsubscribe link in any message.
To exercise any of these rights, contact us at waterheaterwarrior@gmail.com or (772) 888-1468. We will verify your identity before acting on a request. We do not discriminate against you for exercising your privacy rights.
9. Children's Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Material changes will be posted on this page.
11. Contact Us
Pipe Works Plumbing Services Inc
DBA Water Heater Warrior
Registered address: 629 SW Duval Ave, Port St. Lucie, FL 34983
Service location: 1857 SW Biltmore Street, Port Saint Lucie, FL 34984
Phone: (772) 888-1468
Email: waterheaterwarrior@gmail.com